FAQ's
FREQUENTLY ASKED QUESTIONS
If you have any questions that you do not see below, please don't hesitate to CONTACT US: lonecactusshop@gmail.com
HOW DO YOUR SHIRTS FIT?
Great question! And an important one. Please take a look at our SIZE GUIDE. If you have any questions about sizing, please contact us before purchasing.
WHEN WILL MY ORDER SHIP?
All shirts will SHIP OUT the next business day from when the order was placed. Unless otherwise stated. This does not include shipping time.
EXCEPTIONS:
-Made to Order items will not ship directly from Lone Cactus. They will ship 3rd party and require 7-10 days.
-Next Day/Ready to Ship items SHIP OUT NEXT BUSINESS DAY!
HOW WILL MY ORDER SHIP?
All orders are shipped USPS First Class or Priority Mail dependent upon weight. We are not responsible for any delays, lost packages or damages due to USPS. If that unfortunate event occurs, a claim needs filed with USPS.
All items are shipped from Pittsburgh, PA.
HOW MUCH IS SHIPPING?
Shipping is calculated based on weight and destination. Domestic flat rate shipping starts at $3.85 and International shipping starts at $16. All art or packages over 1LB ship via priority USPS and starts at $7.85.
CAN YOU COMBINE MY SEPARATE ORDERS AFTER THEY HAVE BEEN PLACED?
Unfortunately, we are not able to. If you purchase items separately, they will be shipped separately!
HOW WILL I KNOW MY ORDER HAS SHIPPED?
You will receive an email notifying you when your order has been shipped.
DO YOU SHIP INTERNATIONALLY?
Yes!
CAN I CANCEL MY ORDER?
Due to the limited availability of our shop items, we are unable to cancel or alter orders once they have been placed.
CAN I EXCHANGE/RETURN MY ITEM?
PLEASE VIEW THE SIZE GUIDE BEFORE PURCHASING SHIRTS.
If your shirt does not fit, we do allow returns for shop credits. (NOTE: All items must be unworn/ unwashed for any kind of return)
Please contact us within 7 days of receiving your item. Be sure to include your order number.
Buyer is responsible for all shipping costs during the exchanging/return process.